Refund policy

At Zatsco, we want you to feel confident with every purchase. If something isn’t right, we’re here to help.

Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unopened, unused, and in the same condition as received
The product must be in its original packaging
You must provide proof of purchase (order confirmation or receipt)
The return request must be made within 14 days of delivery

How to Start a Return

To initiate a return, please contact us at help@zatsco.com.

Once your request is approved, we will provide:

Return instructions
The return address
A return shipping label (if applicable)

Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs, unless the return is due to a damaged, defective, or incorrect item
If a prepaid return shipping label is provided upon request, the cost of the label will be deducted from your refund
Returned items must be shipped using a trackable shipping service to ensure safe delivery

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at help@zatsco.com as soon as possible.

Include:

Your order number
Clear photos of the item and packaging

We will review the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

Opened or used personal care and beauty products
Items not in original condition or packaging
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Hazardous materials, flammable liquids, or gases
Sale items or gift cards

Unopened, unused beauty products in their original sealed packaging may be eligible for return, subject to approval.

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different product is to:

Return the eligible item
Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must:

Be unused and unopened
Be in original packaging
Include proof of purchase

This right applies in addition to the return conditions outlined above.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing typically takes up to 10 business days
Bank or card providers may take additional time to post the refund

If more than 15 business days have passed since your return was approved, please contact us at help@zatsco.com.