Cancellation & Return

Our goal is to provide the best possible customer satisfaction.

Return Policy: Items must be returned within 15 days of receipt.  Email us if you have questions – info@zatsco.com

To be eligible for a return, your item must be unused, unwashed, and in the same condition and item bag that you received it.

To complete your return, please include a note with your information, order number or copy of the receipt.

Some types of goods are exempt from being returned, including custom printed clothing and gift cards.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.

Refunds (if applicable): Once your return is received a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 14 days for your credit to appear.

Late or missing refunds (if applicable): Please follow these steps (1) Check your bank account, (it may take some time before your refund is officially posted).  (2) Contact your credit card company, (it may take some time before your refund is officially posted). (3) If you’ve done all of this and you still have not received your refund yet, please contact us at info@zatsco.com.

Clearance items (if applicable): Unfortunately clearance items cannot be refunded.

Discount codes cannot be added after an order is placed.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zatsco.com, and send your item to: 9848 21st Ave SW Seattle, WA 98106. If you need a different size please send an email and send the item to the address above, the item must be unworn.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.  

Return/ Exchange Shipping:

Zatsco is not responsible for packages that were lost or stolen.

To return your product, please send us an email for the return address, that address will be sent back via email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We recommend you keep track of your tracking number and consider shipping insurance as packages do get lost along the way.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

International Shipping:

Zatsco is not responsible for any additional duties and taxes that you may incur during shipping. These are charges from your country and not Zatsco.

 

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